Thank you for shopping at Cozytoo. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at [email protected],we will try our best to meet your request.
How to Make Your Return: Step1: Click the "Tracking Order" feature at the bottom menu of our home page. Step2: Enter your Email Address and Order Number. Step3:There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization from us by email with a label with our return address.
-Purchase (except swimwears、bags&accessories) can be returned within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-Swimwear is not eligible for return.
-Swimwear can only be returned if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.
Fast Refund:We will issue a refund to your original payment method within a week.
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded.
Exchange policy :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Your order will be fully refunded if it`s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If you have further questions / issues, please don`t hesitate to contact us at [email protected].